FAQs
1. GETTING STARTED
MyClubAccount is the Club’s official platform for members to book tee times, manage and edit bookings, add guests, view account/booking restrictions, and make payments. It is directly integrated with the Club’s Jonas membership system.
On your smartphone, open the Google Play Store (Android) or the Apple App Store (iOS). Search for “MyClubAccount”. Select the official MyClubAccount app and tap Install (Android) or Get (iOS). Once installed, open the app from your home screen.
Some app versions may not be compatible with certain phone models or operating systems. Contact Reception or IT Support for assistance if you cannot download or update the app.
Provide your personal, unique email address to Reception or the ICT Department, along with your name and membership number. The Club will register this email address against your membership record. You will receive an account set-up/reset link by email once registration is complete. Follow the link to set your password and complete activation. Once activation is confirmed, you will be able to log in to MCA using this email address.
Open the MCA app. Enter your registered email address and password. Tick to Remember Me. Select Log In. If you do not know your password, or are logging in for the first time, use the password reset/first-time setup option on the login screen.
2. JUNIOR AND SPOUSE ACCOUNTS
Yes. Juniors and spouses require their own individual MCA account, activated with their own unique email address, in order to book independently. A shared family email cannot be used for more than one account.
Obtain a personal email address for the junior/spouse — this cannot be an email already in use for another MCA account. Submit the email address to Reception or the ICT Department, along with the member’s name and membership number. The Club will activate the account and link it to the correct membership record. The junior/spouse can then log in independently and book their own tee times.
3. BOOKING A TEETIME
Open the MCA app and log in. Go to the TeeTimes section. Select the date you wish to play. Choose the number of players for the booking. Select your preferred tee time from the available slots. Add the other players in your group. Review the booking details and the applicable rate. Complete payment if required at the time of booking. Confirm the booking.
Non-competition days open for booking one month in advance; competition days open one week in advance. Bookings remain open until 15 minutes before the tee time, subject to availability.
4. MANAGING AN EXISTING BOOKING
Cancel (the X icon) cancels the entire booking for all players. Edit (Pencil icon) allows removal or replacement of one player while keeping the rest of the booking intact.
Open MCA and go to your bookings. Find the booking you wish to change and select Edit (not the Cancel/X icon). Select the player you wish to remove and remove them from the booking. If you need to undo this, restore the player before saving — once the edited booking is saved, the removal cannot be undone. Save the edited booking.
Yes. Open your booking and tap Edit. Use Member Search to find a fellow member by name or member number, or Buddy Search to pick from your saved buddy list, and they’ll be added to the booking.
5. BOOKING FOR ANOTHER MEMBER
If the other player is a member or family member: when creating or editing a booking, select the player slot you wish to fill, choose the option to select another player, tick “Member” to bring up the member search field, and enter at least 3 characters of either the first or surname (or the full membership number). Where multiple members share a surname, select the correct one from the list or search by membership number. Confirm the player has been added.
If the other player is a visitor/guest: leave “Member” unticked, then select the player slot. On their first booking, enter the guest’s name, surname and email so they’re captured correctly and appear in your Buddy List for future bookings. Select the applicable rate (weekday, weekend, or reciprocal — entering their home club and CDH/handicap number if reciprocal). Green fees are paid upfront at the point of booking. Confirm the guest has been added.
6. GUESTS AND THE BUDDY LIST
The Buddy List is a saved list of players and guests you have booked with before, so you do not need to re-enter their details on future bookings.
The first time you book with a member or guest, their details are captured as part of the booking. Once that booking is successfully completed and paid for, they’re added to your Buddy List. On future bookings, check your Buddy List first — they should already be saved there.
Report it to the ICT Department.
Yes — when booking a visitor, select the applicable rate (day, week, weekend, or reciprocating) from the dropdown at the point of booking.
7. PAYMENTS AND ACCOUNT STATUS
All configured payment options (MPESA, Airtel & Card) remain available and are not linked to a specific rate selection.
Open MCA and go to payments, then the club-card section. Enter the amount you wish to top up, select your preferred configured payment method, and complete payment to confirm the top-up.
Open MCA and go to payments, then Club payments section. Select the subscription you wish to pay, select your preferred configured payment method, and complete payment to confirm.
Open MCA and go to payments, then the History section — this shows your past payments from the moment you onboarded MCA.
This message means your account has an outstanding balance and golf booking privileges are temporarily restricted. Contact the Club/Accounts team to clear outstanding balances and restore booking privileges.
8. GETTING HELP
Please raise it with Reception or the ICT Department, who will log it and escalate it as needed — report unresolved issues via itsupport@limurucountryclub.co.ke, or reach Reception at +254 722 645941, ICT at +254 759 596670, or the Golf Office at +254 702 645941.